Because of the time of day that I work, it usually falls on my shoulders to answer the phone in our newsroom. Let me tell you, a radio or TV newsroom attracts calls from all kinds of stupid, ignorant, ill-mannered people. It usually increases exponentially when the moon is full (a story for another time), or when a hockey game is on.
Tonight, we are airing the Washington-Ottawa NHL game. I just got a call from someone who wanted to talk to an engineer. I told him there's none here tonight, and he would have to call back tomorrow. So then he asked me if I noticed that the A-Channel logo (we call it a "bug") is always on the screen. I said yes. He said it gets in the way of watching the hockey game. I replied that I hadn't noticed that, and besides, it takes up such a small part of the screen. So then this jerk says "Well, how do I go about questioning someone's competence and ability?" My reply: "Well, if you're going to get insulting, forget it." Him: "Yeah, I am going to get insulting." Me: "Then forget it," and I hung up.
I've always exercised that approach. If someone is going to be polite and civil, I'll participate in a civil conversation. If they want to get abusive, I warn them that if they continue, I'll hang up. If the abuse continues, I hang up.
Again, what happened to common decency and respect???