My Zellers/HBC rant

I am almost fully unpacked, and my brand-new apartment in the brand-new building is awesome. Even the natural gas fireplace is operational as of Tuesday morning, which was the hottest day so far this year at that point.

Now, the rant:
I bought a stackable washer and dryer from Zellers, at an amazing price. It was delivered to my place last Tuesday as planned, but had two broken legs, so I refused delivery. I have spent the last week in Customer Service Hell -- hell, I tells ya.

I called the toll-free Customer Service (BIG misnomer)number, and got HBC Customer Disservice in Montreal. After at least five calls, I was finally told last Friday that the model I bought was no longer available (I knew it was a discontinued model, thus the great price), and there were no more at any HBC outlet anywhere in Canada. So I would have to go back to the store, pick another model, and pay the difference.

So Saturday after work, I did go to Zellers, and lo and behold, there were two of the damned things on the sales floor! I eventually spoke to the appliance department manager who said he had one, if not two still in cartons in the stock room. I told him if he could have one delivered to my place, it would be case closed. Unfortunately, he followed protocol and called Customer Service (I cringe when I use that term), who called me on Monday and said they could deliver it Wednesday afternoon. However, they couldn't give me a precise time, and I had to be at work for 2:30, so they're delivering it tomorrow between 8am and 1pm. I got a call today to confirm that again, and make sure they had the address right. I almost said "You already have it, remember?"

Sheesh. What a hassle. What an unnecessary hassle and example of gross ignorance, incompetence and disregard to the customer. What happened to the customer being number one?

I don't expect special treatment, just good, basic service. Zellers/HBC failed me big time. Now if they don't deliver tomorrow...